Everything you need to shop with confidence and work with us effectively — policies, programs, and answers to common questions.
Policies
- Shipping Policy — How we process, pack, and ship your order, and how shipping rates are calculated.
- Returns & Refunds — Our 30-day return policy and how refunds work.
- Privacy Policy — What data we collect, how we use it, and how we protect it.
Work With Us
- Wholesale — For retailers, cafés, offices, hospitality, and distributors interested in carrying Telaa.
- Partner Program — For international brands and manufacturers exploring US market entry.
- Sourcing — Our product sourcing capabilities and what we look for in manufacturing partners.
- Product Launch — How we launch products in North America, end to end.
Shop & Contact
- Shop — Browse Telaa coffee capsules, beans, and tea.
- Contact — Questions, wholesale inquiries, partnership conversations — we respond personally.
Frequently Asked Questions
Are Telaa capsules compatible with my machine?
Telaa capsules are compatible with Nespresso® Original-line machines. They are not compatible with Vertuo-line machines or other proprietary systems. If you are unsure which machine you own, check the manufacturer’s documentation or contact us — we are happy to help.
How is shipping calculated?
Shipping rates are calculated at checkout based on your destination and the weight of your order. We ship via USPS. See our Shipping Policy for details.
How long will my order take to arrive?
We process and pack orders with care, and delivery timeframes depend on the shipping service selected at checkout and your location. If you have any concern about an order in transit, contact us and we will look into it.
What is your return policy?
We accept returns of unopened products within 30 days of delivery. Refunds are issued to the original payment method. Full details are on our Returns & Refunds page.
Is my payment information safe?
Yes. Payments are processed securely by Square — we never see or store your card numbers. See our Privacy Policy for more.
Do you sell wholesale?
Yes. We supply Telaa products to retailers, cafés, offices, hospitality businesses, and distributors. Visit our Wholesale page to inquire — terms are discussed directly.
How can I reach you?
Through our contact form or by email at info@mantramore.com. We respond to every message personally.
